In the US SEQR is provided by SEQR Payments, Inc., a Utah corporation within the Sweden based Seamless Group (www.seamless.se). You find contact information for SEQR Payments, Inc. here seqr.com/us/contact.
Founded in 2001 and active in 30 countries, Seamless handles more than 3, 1 billion transactions annually through 525 000 active sales outlets. 5 200 merchants have chosen SEQR including Sweden’s largest grocery chains, fast food chains and national retailer chains including McDonald’s, Hemköp and Ur&Penn. SEQR is available today in, Sweden, Romania, Finland, Belgium, Portugal, Netherlands, Germany, Spain, France, Italy, UK and the USA. In 2013, SEQR won the Mobile Money Global Award for Best Mobile Money Deployment in Europe. Seamless is traded on Nasdaq OMX Stockholm, under the SEAM ticker.
SEQR enables you to use your smartphone as a safe and quick way to pay. You download the SEQR app to your smartphone and register your payment account. You pay by scanning a QR code in one of the connected stores and type your PIN code to approve the purchase. All your purchases are debited your ACH bank account.
Sure! Have a look at our youtube video.
Anyone over 18 with a valid ACH bank account can sign up to use SEQR
You scan a QR code placed at the checkout using the SEQR app on your smartphone. The QR code is either scanned with the built-in camera in the SEQR app, or if your smartphone has NFC support, holding the phone near the QR code. The QR code identifies the merchant location and checkout lane you are standing in, and the merchant through the SEQR provides the transaction details for your approval. You approve the amount with your secure PIN. The transaction completes securely without the transmission of your personal or payment information to the merchant terminal.
In addition to paying for your retail purchases in store and online, you can also send money to your friends, and benefit from the exclusive SEQR offers.
Using SEQR is absolutely free
SEQR is a unique and more secure payment solution, leveraging in cloud transaction agreement removing the transmission of consumer data through the POS. The patented technology is based on the SEQR transaction switch, which is not built on the credit card systems which have failed to protect consumers. Additionally, SEQR provides value added support for both loyalty programs, and discounts, in addition to supporting peer to peer money transfer.
SEQR was developed by the Swedish company Seamless and is publicly traded (NASDAQ OMX Stockholm). Seamless is one of the world’s largest providers of payment systems for mobile phones. Seamless was founded in 2001 and operates in 30 countries. Seamless annually processes more than 3.1 billion transactions through 525,000 active outlets.
In order to be able to use SEQR, your phone needs the following:
A receivers account is the bank account (your ACH bank account) where SEQR should deposit the money your friends send you
The PIN code you are asked to enter when registering is a PIN code specific for SEQR. You will need this PIN code to approve your transactions, so make sure to pick one you will remember!
2 digit month SLASH 2 digit day SLASH 4 digit year
Assure that you have the right settings on your device. If you have regional settings other than North America you might not be able to download the app.
After completing the registration process and verifying your identity through scan of your DL, ID, or passport you sill see your account with an available balance. If you do not see an available balance your identity could not be confirmed. This can happen if the scan of your ID encounered a glare or distortion. To resolve, you should re-scan your ID within the SEQR app.
You can easily complete by following these steps:
Make sure that your mobile number is entered correctly, starting with the (+) and country code, followed by your 9 digit phone number. If the problem persists, please contact Customer Service.
No, that’s not necessary. When you have completed the registration of the SEQR app successfully, you automatically get a spending limit of $100. No funds will be deducted from your account until you have completed a transaction.
ACH, Automated Clearing House, is an electronic network for financial transactions in the United States. We adapted our payment method SEQR to ACH so that your bank account can be connected to SEQR.
Each time you confirm a payment with your PIN in the SEQR App you are authorizing us to debit the approved amount from your bank account. We will issue the debit request through the ACH network to collect the money. Your banking statement will show the Merchant through which the approved amount was paid through SEQR.
Each time you make a transaction with SEQR we deduct the amount from the spending limit. The spending limit will increase as transactions are paid through your bank account and decrease as new transaction occur. You can always see the current limit easily in the payment view in the SEQR app.
If you buy something with SEQR and we can not collect the money via ACH Direct Debit, due to insufficient funds, your SEQR account will be blocked. We will attempt to collect a second time. If we are able to settle the block on your account will be removed. If we are unable to settle, SEQR will contact you to arrange for a manual payment and fees will be incurred. Your SEQR account will be reactivated as soon as we receive the full payment.
Your spending limit is a maximum of $100. When you make a purchase with SEQR, the purchase price of this limit will be deducted. Once SEQR has collected the money from this purchase, your credit limit will again be increased by the same amount.
By filling in your electronically mandate, you authorize SEQR / Seamless Remittance to debit your bank account every time you make a purchase.
No, at the moment you can only use 1 bank account as your payment account.
Currently the maximum spending limit is $100 per collection period. Once the money have been collected the spending limit will be reset. You can find the current spending limit in the app.
In the app, under the receipts tab.
To use SEQR with another bank account, you need to de-register and register again.
No, it is not possible
All communication is secured via an encrypted connection to the transaction system, and your approval with your personal PIN code whenever making a payment. The downloaded app with a registered account is tied to the specific mobile phone, for example it can’t be cloned and used on another phone.
For security reasons, if you lose your PIN code, you can’t get a new one. You will have to deregister and register again.
If you account has been blocked, you can not unblock it yourself, so if this problem should occur, please contact Customer Service for assistance.
You lost your phone? Don’t worry. Without access to your PIN code it is impossible for someone else to use your SEQR account. But it is still important that you block your account. Contact SEQR Customer Service and state your credentials and that you wish to block your account, and we’ll help you.
This is to verify your identity. This technology is used to increase security and to minimize the risk of accounts being created with incorrect credentials. It is highly important for us to offer our users a high level of security. Normally it takes approximately 3-5 minutes for the identification to be processed. Your account can not be used for purchases until your ID has been verified.
In Europe SEQR is provided by a Swedish company which is a licensed money transmitter under European money transmitter regulations. On 12 June 2014, the Swedish Data Inspection Board (the Swedish data protection authority) published the results of how four Swedish payment institutes handle personal data, namely SEQR, WyWallet, Trustly and Klarna. The Data Inspection Board examined what personal data that is collected by these companies and how they process the data. SEQR this was the only payment solution which was immediately, without comment, approved.
Security and integrity form the basis of our technology. SEQR never disclose sensitive information, unlike card payments, from which personal data are transferred from the magnetic strip or chip to the POS system during the payment. With SEQR there is no exchange of data between the mobile phone and the cash register of the store and everything is done in a secure environment. Your personal details are safe with SEQR.
This is necessary to scan the QR code with a payment. During the registration process, the SEQR app needs access to your camera to take a picture of the front and back of your identity card or passport.
The SEQR app includes functionality to send money to friends. This can simply be on the basis of his / her telephone number. For this SEQR seek approval for you to access your contacts
It’s simple. When you make purchases you earn cash back! Your cashback depends on how often you use SEQR. If you make 1-11 transactions you will receive 1% of the total of those transactions 12-19 transactions gives 2% back and 20 transactions and more will give 3% cashback. The transactions are calculated on a monthly basis and refunded quarterly. The minimum cashback amount is $1.
Payments are made to the account that you have specified as your receiving account. Cashback amounts will only be paid if at the time of payment you registered a SEQR ACH Direct Debit account (Receiving account). If a valid registration does not exist at the time of the payment, the SEQR user is deemed to have forfeited his/her right to cashback payments.
All purchases are recorded, for example when you pay in:
Cashback will not be offered for Person-2-Person transaction; when SEQR user’s transfer money to another SEQR account.
Cashback payments will be made quarterly in arrears.
Yes, if the refund is below $1 it will not be paid.
In short every purchase earns you cashback. New offers are regularly published in SEQR. When you see an offer you wish to accept, you go to the store and bring the item to the cash register. You pay for your purchase, just as usual when you pay with SEQR, and you will thereafter receive a SMS with confirmation on the cashback.
We have several partners we work with in order to provide attractive offers, and we always listen to requests from SEQR users.
Local variations may occur. We do our best to ensure that the products are available in store, but is up to each shop to follow up the inventory of the items.
Our offers are a co-operation with our partners, and the campaign items are strictly limited to the specific item presented in the app. Therefore it is very important that you buy the correct item that is presented in the ad.
If you bought the correct item but did not received the promoted cashback or confirmation SMS we ask that you contact Customer Service.
Shop on the Spot is a platform where SEQR exclusive offers temporary offers from traders to consumers.
There are three ways to purchase a product through the shop on the Spot;
Once you have placed your order you will receive an order confirmation. When you place the order over the weekend, you will receive the order confirmation on the next business day.
To know the exact delivery time of your product, you should take a look at the terms and conditions. These terms and conditions can be found in the product in the SEQR app in promotions at the shop on the Spot website or if you have scanned an advertised product via a QR code.
When you buy a product from Shop on the Spot prices quoted are inclusive of tax and shipping costs.
In this case, you must access the settings of your smartphone. Then go to ‘SEQR’. Make sure your smartphone has access to your camera. If not, turn the switch on.
1. To download SEQR, your device must meet certain features, make sure you have these:
2. Also you should check whether your region set on your smartphone is in US This can be retrieved in “Settings – Regions.
Contact Customer Service if the problem is not solved.
NFC (Near Field Communication) is a non-contact method to make a payment with SEQR. Here you should hold the smartphone against a SEQR QR code in the store. The SEQR app opens and you can confirm the payment with your PIN.
Most new smartphones today have NFC compability. Follow the instructions below to enable NFC (If you can not find it in this way, take a look in your phone manual)
Android Home Screen> Settings> NFC> Activate tab> Android Beam switch
Apple / iOS *: only the iPhone 6 and iPhone 6 Plus have NFC. This is so far only available for Apple Pay.
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